I want to comment on how horrible your flight and buyer service was today. Flight 4425 was suppose to go away at 5 pm from DC and acquire to Atlanta. We didn’t choose off from DC right up until 6:20 pm. We ended up advised it absolutely was going to be a ten minute delay but we by no means boarded the aircraft right until way later on. Then the pilot stated there was no hold off Regardless of becoming delayed 45 minutes after which had us sit within the runway for more than 35 minutes. I have an understanding of you don't have any control in excess of the turbulence we seasoned but we arrived in ATL plus they didn’t Have got a terminal for us to unboard.
We happen to be Regular flyer consumers for over thirty yrs, and on the list of sights for us to continue with the services are definitely the benefits you offer to us and The nice service we have usually had in countless outings with AA. On Jan 29 2015, I identified as AA en Español to help make preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good lady Ana Maria helped me with every one of the paper perform and I did purchase all the extra charges with my Metropolis Credit Card foe my spouse and myself and Ana Maria instructed me which i will obtain affirmation on my e mail, and gave me above the phone our two locator data. Perfectly, today After i identified as yet again simply because we didn't get the knowledge on my e-mail, we were knowledgeable to our surprise that only my husband experienced reservation and there was nothing on document for myself!
Their service has long been horrendous. After I didn't capture a connecting flight to my grandmother’s funeral because they only had 1 mechanic in all the airport, they agreed to purchase my lodge expenses. Nevertheless, it took them a few months to acquire again to me, and by the point I acquired the Test, it experienced currently been cancelled.
I approached the agent from the name of “Susan A†and greeted her by using a “Excellent Morning!†Her reaction was a blank stare like I'd no business staying there then a glare Once i requested her if she was accessible.
I flew American Airways for The very first time and it'll be my very last time it absolutely was the most Awful encounter I had ever had that has a airline. never ever again you had much better Obtain your act collectively
3) May well five at HPN we experienced to uncover chair…woman attendant could not force passenger up ramp onto aircraft, so he walked…..Once we arrived at ORD we had to search out chair at A further gate….
I was seeking to buy ticket for 15 12 months old son and couldn’t use website for he was deemed slight. I referred to as customer service and he or she assisted me with airline purchase. I specifically asked if I required to cancel if I could within just 24hours. This attendant mentioned Sure. I found out 4 hours afterwards The key reason why son would wish to fly was cancelled. I known as back again to cancel the flight the attendant advised me I couldn’t terminate flight and it was a nonrefundable ticket. I advised her condition as said above she explained she couldn’t do anything at all. I questioned for the supervisor, I bought one and explained your situation, she mentioned I couldn’t cancel it and have my money back she was exceptionally impolite and hung up on me. I identified as back to request for an additional supervisor and as I had been speaking with this supervisor she educated me that the last supervisor mentioned in her document I refused voucher. What ever a voucher was I wasn't even certain. Then 2nd supervisor instructed me what she imagined. Therefore the flight wasn’t cancelled considering that she mentioned to attend a couple times ahead of I make my final selection and she or he would wave shifting rate to do so and I shouldn’t have any hassle.
First off, huge many thanks and shout out in your Cust Svc rep Laura. She is incredibly pleasant and was in a position to handle my difficulty speedily. You need to experience very lucky to possess her being an personnel.
Even now seeking to locate another person to help me with my challenge. Have sent a concept to the AA site which has a reaction that made no perception. Have named and been instructed to send the concept. I tried to reaction to your information that made no perception And that i obtained an e-mail back again stating which the e-mail address I responded to will not be is use.
After i got towards the complimentary resort that American setup for me, I identified as 800-433-7300 and talked to an agent there who, to my shock was struggling to see flights that were readily available on USAIR. She informed me there have been no open seats on any of your early USAIR flights. I used to be online and could see that there were out there flights. I truly booked a flight to confirm it to her.
I just wanted to say “thank you†for our pleasant encounter with American Airlines on our latest Las Vegas trip! Every little thing went efficiently and promptly.
I will say she(AA) located a afterwards flight for me on Yet another airline,which I so appreciated,but she undoubtedly might have much more nice in dealing with me.
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I'll begin by stating that I have experienced the worst flight working day with regards to the airline. Very first I used to be delayed about an hour due to “weather conditionsâ€, when it absolutely was sun shining in the departure and arrival airport. Next, I used to be moved to a third flight on account of my hold off I skipped my link by two minutes. 3rd, when boarded around the third flight, we sat in the gate you can try these out for 2 hrs due to “climate†again. As soon as they deplaned that flight, because of expected 2 hour for a longer period delay, I bought moved to some fourth flight.